Reported Issues or Outages

None reported.

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Help Desk Hours

Mon.-Fri. 8:00a.m.-4:00p.m.

(717)560-8200 ext. 4357 

HelpDesk FAQ

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How can I look up my username and password?

  • Students please use our Lookup Tool.
  • Faculty and Staff please contact the Help Desk (717-560-8200 ext. 4357 or

Is Wi-Fi available to guests on campus?

  • Guests on our Lancaster or Greenbelt campuses can access the internet through our guest internet services.
  • This connection is not secure, so we do not recommend that you use it for the transmission of sensitive data like banking or personal information.
  • On the Lancaster campus, connect to the "LBC Guest" network on your device, open your internet browser  and type and follow the on screen prompts for registering or logging in as a guest after the page loads. 
  • For the Greenbelt campus, information is available at the front desk.
  • Please note that the guest network is not authorized for use by current students of LBC.
  • Click here for details on how to connect using a Windows based PC.

How do I connect to WiFi as a faculty member, staff, or student?

  • If you are a campus guest trying to access WiFi, see FAQ #2 LBC guest Wifi.
  • Current Faculty, Staff, and Students: please follow these instructions. 
  • Faculty, Staff, and Students with Android or iPad tablets: connect to the "LBC" network and under properties enter your username and password before tapping "connect".

Where do I check my LBC email?

  • Either type into your browser or click on that hyperlink. Your user name must be followed by  Your password should have already been issued to you in a letter you received upon successful enrollment or hire.
  • You can also click on "Outlook Web" from the student portal or the employee portal and then enter your credentials. 
  • For further assistance, please contact the Help Desk (717-560-8200 ext. 4357 or

How do I add my LBC account to my Android phone/tablet?

How do I add my LBC account to my iPhone or iPad?

Can I forward my LBC email to another email address?

I can't log in to My Community, what now?

  • If you are having trouble logging in to My Community:
  • Check that your credentials are correct; your user name should not have after it.
  • If you are sure your credentials are correct, install and use the Google Chrome web browser to access the page instead of your default browser.
  • For further assistance, please contact the Help Desk (717-560-8200 ext. 4357 or

How do I log in to Ecampus/Schoology?

  • Go to 
  • Enter your username (which is your email without the part) and the password for your account. 
  • Click the login button.
  • At your Ecampus page, click on the link at the top that says "courses".

How do I use Ecampus for taking or giving a course?

How do I use the Ecampus mobile app?

How do I connect to Campus Vue?

How do I connect using a VPN remotely?

I'm trying to print but nothing happens, what now?

  •          Be sure that the printer is on.
  •          Be sure that you are selecting the correct printer when in the print options menu.
  •          If you do not see the printer in the print options menu, please contact the Help Desk (717-560-8200 ext. 4357 or

The computers on campus are asking for a user name and password. What should I use?

  •          You should use the login name and password you were issued with a successful enrollment or hire.
  •          Be sure that the CAPS lock is turned off on the computer.
  •          Use only the first part of your username (i.e. jsmith or smit1234 not
  •          For further assistance, please contact the Help Desk (717-560-8200 ext. 4357 or

Can I get help for using or installing LOGOS software?

  • All support requests for LOGOS software need to be directed to Faithlife/LOGOS Bible Software by visiting or by calling 800-875-6467.

Where can I find help for using Hallways software?

Are there other online tools available to me as a student or employee of LBC?

I think I may have malware/spyware/virus on my computer. What should I do?