Help Desk Agent

Job Posted 7/7/2021

Employee Type: Staff

Status: Full time – Non-exempt

Hours: 10 am – 6:30 pm

Department: Information Systems

Reports to: Help Desk Manager

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Job Summary:

This position exists for the purpose of providing support and maintenance for the various technology hardware and software of the College.

Personal Qualities:

  • The desire to grow, develop, and mature, both spiritually and professionally.
  • The ability to create and maintain a Christian professional atmosphere in all internal and external relationships.
  • A spirit of cooperation and willingness to serve others.
  • The desire and ability to disciple and mentor students.
  • A professional appearance.

Education and Experience: 

  • Associate degree in Computer Science, Information Systems field or 2 years’ experience in IT related Help Desk or Customer Service field.
  • Demonstrated record of continuing education to stay abreast of changing computer science operations.
  • Some experience in college environment or corporate Help Desk preferred.

Required Skills/Abilities:

  • Demonstrated ability to perform basic troubleshooting, diagnostics and cabling on site specific PCs and printers.
  • Ability to interact with end-users to diagnose and maintain various PCs, printing, networking or telephone problems.
  • Familiarity with a Windows based software environment, including Office productivity suites, networking and printing issues. Ability to diagnose and solve software related problems, along with ability to work with end-users regarding their use of the systems.
  • Think logically, clearly, productively, and under pressure.


  • Daily interaction with Help Desk Ticket System in line with the department’s Service Level Agreement.
  • Assist the Help Desk Manager by performing tasks associated with supporting computer hardware, software, printing, networking or telephone systems.
  • Monitor status of all aspects of computer hardware, software, printing, networking and communication systems with timely escalation and communication to Help Desk Manager as appropriate.
  • Diagnose & resolve all PC, software and printing problems that arise in Staff, Faculty, and Public/Student access computers.
  • Keep abreast of current PC technology.
  • Assist with installation, support and maintenance of classroom technology.
  • Performs other related duties as assigned.

How to Apply

Interested and qualified candidates should submit the following: cover letter; resume; and spiritual testimony to Human Resources. Please put the position you are applying for in the subject line of the email.

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Lancaster Bible College | Capital Seminary & Graduate School is committed to treating others equally without regard to race, color, national origin, gender (except where gender is a bona fide occupational qualification), age, disability, or veteran status.