Job Posted 7/7/2021
Employee Type: Staff
Status: Full time – Non-exempt
Hours: 10 am – 6:30 pm
Department: Information Systems
Reports to: Help Desk Manager
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Job Summary:
This position exists for the purpose of providing support and maintenance for the various technology hardware and software of the College.
Personal Qualities:
- The desire to grow, develop, and mature, both spiritually and professionally.
- The ability to create and maintain a Christian professional atmosphere in all internal and external relationships.
- A spirit of cooperation and willingness to serve others.
- The desire and ability to disciple and mentor students.
- A professional appearance.
Education and Experience:
- Associate degree in Computer Science, Information Systems field or 2 years’ experience in IT related Help Desk or Customer Service field.
- Demonstrated record of continuing education to stay abreast of changing computer science operations.
- Some experience in college environment or corporate Help Desk preferred.
Required Skills/Abilities:
- Demonstrated ability to perform basic troubleshooting, diagnostics and cabling on site specific PCs and printers.
- Ability to interact with end-users to diagnose and maintain various PCs, printing, networking or telephone problems.
- Familiarity with a Windows based software environment, including Office productivity suites, networking and printing issues. Ability to diagnose and solve software related problems, along with ability to work with end-users regarding their use of the systems.
- Think logically, clearly, productively, and under pressure.
Duties/Responsibilities:
- Daily interaction with Help Desk Ticket System in line with the department’s Service Level Agreement.
- Assist the Help Desk Manager by performing tasks associated with supporting computer hardware, software, printing, networking or telephone systems.
- Monitor status of all aspects of computer hardware, software, printing, networking and communication systems with timely escalation and communication to Help Desk Manager as appropriate.
- Diagnose & resolve all PC, software and printing problems that arise in Staff, Faculty, and Public/Student access computers.
- Keep abreast of current PC technology.
- Assist with installation, support and maintenance of classroom technology.
- Performs other related duties as assigned.