Help Desk

 Password/Username Assistance

Forgot your password or username?

  • Students please use our Lookup Tool.
  • Faculty and Staff please contact the Help Desk (717.560.8200 ext. 4357 or help@lbc.edu)

  Phone Assistance

  • On Campus (Lancaster): ext #4357
  • Off Campus (Lancaster): 717.560.8200 x4357
  • Toll Free Calling and All Other Sites: 1.800.544.7335 x4357
  • Wireless Access at Washington DC Site: 301.552.1400

 Reported Issues or Outages

There are no issues to report.

Our Hours

Walk-in Support Hours:

  • Monday – Friday: 8 am – 4 pm

 

Location:

  • Lower Esbenshade Management Center

 

 


Help Desk FAQs

Email

Where do I check my LBC email?
  • Either type mail.lbc.edu into your browser or click on that hyperlink. Your user name must be followed by @lbc.edu.  Your password should have already been issued to you in a letter you received upon successful enrollment or hire.
  • You can also click on “Outlook Web” from the student portal or the employee portal and then enter your credentials.
  • For further assistance, please contact the Help Desk (717.560.8200 ext. 4357 or help@lbc.edu)
How do I add my LBC account to my Android phone/tablet?
How do I add my LBC account to my iPhone or iPad?
Can I forward my LBC email to another email address?

Other

I can't log in to My Community, what now?
  • If you are having trouble logging in to MyLBC:
  • Check that your credentials are correct; your user name should not have @lbc.edu after it.
  • If you are sure your credentials are correct, install and use the Google Chrome web browser to access the page instead of your default browser.
  • For further assistance, please contact the Help Desk ( ext. 4357 or help@lbc.edu)
How do I connect to Campus Vue?
How do I connect using a VPN remotely?
I'm trying to print but nothing happens, what now?
  • Be sure that the printer is on.
  • Be sure that you are selecting the correct printer when in the print options menu.
  • If you do not see the printer in the print options menu, please contact the Help Desk (717.560.8200 ext. 4357 or help@lbc.edu)
The computers on campus are asking for a user name and password. What should I use?
  • You should use the login name and password you were issued with a successful enrollment or hire.
  • Be sure that the CAPS lock is turned off on the computer.
  • Use only the first part of your username (i.e. jsmith or smit1234 not jsmith@lbc.edu)
  • For further assistance, please contact the Help Desk ( ext. 4357 or help@lbc.edu)
Can I get help for using or installing LOGOS software?
  • All support requests for LOGOS software need to be directed to Faithlife/LOGOS Bible Software by visiting https://www.logos.com/support or by calling 800-875-6467.
Where can I find help for using Hallways software?
Are there other online tools available to me as a student or employee of LBC?
  • All LBC students and employees have access to Microsoft Office Online for document, spreadsheet, or presentation creation and editing. Each user is given 1 Terabyte of cloud storage!
  • To access these resources, navigate to mail.lbc.edu and sign in with your LBC email and password. Click on the “One Drive” link at the top of the page and click “New” at the next page. Select the type of file you would like to create (Word, Excel, PowerPoint) and choose a name.
  • For more information and instruction on how to use Office Online, please visit this site: https://support.office.com/
I think I may have malware/spyware/virus on my computer. What should I do?

Canvas

How do I log in?
  • Go to canvas.lbc.edu.
  • Enter your email (with @lbc.edu at the end) and the password for your account.
  • Click the Sign in button.
Where can I learn more about Canvas?

Students:

  • Canvas is easy to use, but it does require taking a little time to learn the new system. When you receive access to Canvas, you will be enrolled in an online, self-paced module called Canvas 101. In one hour or less, it will guide you through all the basics you need to know to navigate, communicate, and use Canvas to submit assignments, engage in discussion forums, and take quizzes/tests.

Faculty:

 

 

How do I use the mobile app?
  • To learn how to use the Canvas student app click here
  • To learn how to use the Canvas teacher app click here.

LBC Wifi Access

How do I connect to WiFi as a faculty member, staff, or student?
  • If you are a campus guest trying to access WiFi, see FAQ #2 LBC guest WiFi.
  • Current Faculty, Staff, and Students: please follow these instructions (pdf).
  • Faculty, Staff, and Students with Android or iPad tablets: connect to the “LBC” network and under properties enter your username and password before tapping “connect”.
How do I run WiFi certification on the Lancaster campus?

If your laptop and/or tablet runs Windows 7, begin at step 1. For all other operating systems (Mac OS, Windows 8, Windows 10 etc.), begin at step 2.

  • Download and run the following file: Add LBC WiFi Network (if your browser displays a warning, ignore it and save/run the file).
  • Once you arrive at the Lancaster campus, click on the wireless network icon on your desktop/system tray and select the “LBC” wireless network.
  • When prompted, log in with the username and password provided to you in your welcome letter. If you do not have your welcome letter, or have forgotten your password, please use the Lookup Tool.

If you need help with any of these steps, please bring your device to the Helpdesk in Lower Esbenshade, Mon-Fri 8 AM to 4 PM.

Is WiFi available to guests on Lancaster or Washington DC Locations?
  • Guests on our Lancaster or Washington DC locations can access the internet through our guest internet services.
  • This connection is not secure, so we do not recommend that you use it for the transmission of sensitive data like banking or personal information.
  • Not all mobile apps ( such as games and certain messaging apps) will work due to network security policies in place on campus.
  • On the Lancaster campus, connect to the “LBC Guest” network on your device, open your internet browser and type bible.edu. When the page loads, follow the on screen prompts for registering or logging in as a guest.
  • For the Washington DC location, information is available at the front desk.
  • Please note that the guest network is not authorized for use by current students of LBC.
  • Click here for details on how to connect using a Windows based PC.

Our Mission

The Information Systems Department of Lancaster Bible College exists to serve the employees and students of LBC through the development, implementation, and maintenance of technology solutions, policies, procedures, and standards.

Within those functions, our ministry is to assist and enable the greater mission of Lancaster Bible College: to educate Christian students to think and live a biblical worldview and to proclaim Christ by serving him in the Church and society.

Students work in the classroom and online